Federal and state laws prohibit state agencies like CPS from discriminating against children and parents based on their disabilities. CPS cannot deny people with disabilities the opportunity to participate in CPS programs, services, or activities. CPS must make reasonable modifications to its programs to ensure equally effective participation unless making modifications would fundamentally alter the nature of the program.
If a person feels that a CPS social worker has discriminated against a parent or a child, the person can speak to the social worker. If the supervisor does not help, a person can contact the Area Administrator. CPS also has a formal complaint process that begins with filing a complaint with the local unit supervisor before involving the Area Administrator. If the Area Administrator does not resolve the issue, a person can contact the Regional Administrator.
OFCO investigates complaints alleging that a Washington State agency has acted wrongly or failed to act in cases that involve any child at risk of abuse or neglect or where a child or family is involved with CPS. OFCO complaint forms are available online.
You may use the Commission's complaint form or write a letter describing the judge's conduct. A complaint form can be obtained by calling the phone number for the Commission shown below. Written complaints should include the name of the judge, relevant dates, names of witnesses, and sources of information. Copies do not send originals of court documents may be attached to your letter to support the allegations against the judge.
Written complaints should be sent to:. Illinois Advocacy Office for Children and Families. Iowa Office of Ombudsman. Kentucky Cabinet for Health and Family Services. Maine Ombudsman Program. Resource Parent Ombudsman. Maryland Department of Human Services. Massachusetts Department of Children and Families Ombudsman. Office of the Child Advocate. Michigan Office of Children's Ombudsman. Minnesota - The Office of the Ombudsperson for Families. Mississippi Department of Human Services.
Missouri Office of Child Advocate. Montana Child and Family Ombudsman. Nebraska Public Counsel Ombudsman's Office. If you want to complain, you are encouraged to first speak to your local CPS Area office or the member of staff involved.
They will try to resolve the matter immediately. Telephone numbers of all CPS Areas are available on our website. You can a make a complaint in writing. Postal addresses for all CPS Areas are available on our website. If you want to complain, the first thing to do is to contact your local CPS Area or the member of staff involved.
If you remain dissatisfied, you may wish to make a formal complaint by writing to us. They will look into your complaint and reply within 20 working days.
Where it is not possible to complete the investigation, and provide a response within that timeframe, we will write to you stating the date by which we hope to reply. If you remain dissatisfied with the response received at Stage One you may escalate your complaint. This must be done within one month of our reply. Please provide details of why you remain dissatisfied. A more senior manager will review your complaint and provide a response within 20 working days.
Where it is not possible to complete the investigation and provide a response within that timeframe, we will write to you providing the date by which we hope to reply. If your complaint refers to the way in which we have conducted ourselves a service complaint , and you remain dissatisfied following Stages One and Two, you can refer your complaint to the Independent Assessor of Complaints IAC for review.
This must be done within one month of the Stage Two reply. The IAC operates independently from the CPS, and is responsible for reviewing complaints from members of the public in relation to the quality of the service provided by the CPS and our adherence to our published complaints procedure. Further information about the role of the IAC is available on this page below. We encourage feedback - both positive and negative - on our policies, procedures, services and performance.
We welcome your views on your experience of dealing with us or your opinion on any aspect of our service. Anyone can provide feedback to the CPS, and there is no time limit for doing so. All feedback will be acknowledged, recorded and analysed in order to identify improvements to develop our services.
You can provide feedback through our website.
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